Shipping policy

Shipping Eligibility

Shipping is available for orders totaling $200 or more before taxes and any applicable fees.

Orders totaling less than $200 before tax are not eligible for shipping. Customers with orders below the shipping minimum may select in-store pickup at an available 9 Line Wagyu location.

Shipping Destinations

9 Line Wagyu currently ships to physical addresses within the 48 contiguous United States.

We do not currently ship to:

  • Hawaii
  • U.S. territories
  • International destinations

Order Cutoff and Shipping Schedule

9 Line Wagyu ships eligible orders on Mondays and Tuesdays.

Orders placed by Sunday at 10:00 a.m. are scheduled to ship on the immediately following Monday or Tuesday.

Orders placed after Sunday at 10:00 a.m. will be scheduled for the next available Monday or Tuesday shipping window.

Shipping and delivery dates may be affected by holidays, severe weather, carrier disruptions, product availability, or other circumstances outside our control.

Shipping Methods

The shipping service used for an order is determined by its destination and estimated transit time.

Depending on the order, 9 Line Wagyu may use:

  • UPS Ground when the order is expected to arrive within two days;
  • UPS 2nd Day Air for most orders that cannot arrive within two days using UPS Ground; or
  • UPS Next Day Air when an eligible order has been delayed and must be delivered as quickly as possible.

The shipping method is selected by 9 Line Wagyu to help protect the quality and condition of the products during transit. A specific UPS service is not guaranteed unless confirmed directly by 9 Line Wagyu.

In-Store Pickup

In-store pickup is available at the three 9 Line Wagyu locations listed on our website. Customers must select an available pickup location when placing their order.

Pickup orders are generally available within five business days after the order is placed. Business days are Monday through Friday, excluding recognized holidays.

  • An order placed on Monday is generally available for pickup by the following Monday.
  • An order placed on Tuesday is generally available for pickup by the following Tuesday.

Customers should wait until they have received confirmation that the order is ready before visiting the selected location.

Current pickup locations, addresses, and store information are available on 9LineWagyu.com.

Returns and Refunds

Because 9 Line Wagyu products are perishable food items, return, replacement, and refund requests are reviewed individually based on the circumstances.

Please do not mail or bring a product back to a 9 Line Wagyu location unless our team instructs you to do so.

Submitting a request does not automatically guarantee a refund, replacement, or account credit. After reviewing the circumstances, 9 Line Wagyu will determine the appropriate resolution.

Damaged, Delayed, Missing, or Incorrect Orders

Please contact us as soon as possible if:

  • Your order arrives damaged;
  • Your products arrive warm, or in an unacceptable condition;
  • Your shipment is delayed or missing;
  • You receive an incorrect product;
  • An item is missing from your order; or
  • You experience another shipping, delivery, or pickup issue.

Email info@9LineFarms.com and include:

  • Your full name;
  • Your order number;
  • The email address used to place the order;
  • A description of the issue;
  • The date the order was delivered or picked up; and
  • Clear photographs of the products, packaging, shipping label, and any visible damage, when applicable.

Please keep the products and original packaging until our team has reviewed the request and provided instructions.

All shipping, delivery, pickup, replacement, refund, and account-credit requests are evaluated on a case-by-case basis.

Contact Us

For questions or concerns regarding shipping, delivery, returns, refunds, replacements, or in-store pickup, contact:

9 Line Wagyu Customer Support
info@9LineFarms.com